Shipping policy
Expected delivery time:
Within Pakistan: 3-4 working days
Courier: Leopard Courier
Please allow up to 2 working days to prepare all orders placed from Mondays to Fridays. Orders placed on Saturday and Sunday or any gazetted holidays will be sent for processing on the next working day. During rush hours or delays in the verification of information, orders can face temporary delays. Orders placed through the online payment system have to go through a fraud status check and once cleared by our payment processor will be processed further.
Payments will be collected from the shipping address for all cash on delivery methods. Once the order is shipped, you will receive an email contacting tracking information, be sure to check the junk/spam folder as well.
- Shipping and Customs duties:
Shipping charges are based on the destination, size and weight of your order on international orders. Any customs duties or taxes, if applicable by the respective country’s officials will be borne by the customer.
Local shipping charges vary city to city.
- Order Cancelations
Orders placed through online payment system have go through a fraud status check and once cleared by our payment processor will be processed further. If the fraud status returns ‘failed’ the order is cancelled automatically. Cash on delivery orders will be cancelled if they are not confirmed within 7 days of order placement.
Orders can be cancelled any time before they are processed, Bigen may cancel orders for any reasons which may include:
Out of stock items Pricing or technical errors
Payment Security
To help ensure that your shopping experience is safe, simple and secure Bigen uses secure socket Layer (SSL) Technology. This encrypts and protects the data you send to us over the Internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL Digital Certificate Registration.
Our payment processor is US-based, in case of excess charge on the total bill due to currency fluctuations that 2Checkout uses, email us at info@bigenpakistan.com with your query along with the order number and the excess charge will be reversed back to your card.